ARE MY PERSONALIZED ITEMS ELIGIBLE FOR RETURNS?
Upon final approval of your personalized order, we cannot accept returns due to any errors (such as misspelled words or incorrect information etc.). By approving your final proofs, you accept responsibility for the spelling, information and layout as shown. If errors are discovered after proof approval and you wish to reprint, we are required to charge you for services rendered.
PERSONALIZED ORDER PROCESSING
Personalized orders typically take about 2–3 weeks to process and ship. If you order additional store products they will be shipped at the same time as the personalized goods.
CAN I USE THE PERSONALIZED IMAGES FROM MY ORDER FOR A LOGO OR ARTWORK ON MY WEBSITE, BLOG, ETC?
All text, graphics, icons, buttons, images, clips used during the proofing process are sole property and copyright of Papermark and cannot be used for personal logo design or reproduction outside of Papermark. All illustrations (custom and template) are copyright of Papermark and may not be reused without permission. If you have any further questions, please email us at firstname.lastname@example.org
The collection, arrangement, and assembly of all content on this site belong exclusively to PT. Tirta Sukses Sejahtera. Papermark and other logos, slogans, trade names or words are registered trademarks, trademarks or service marks of PT. Tirta Sukses Sejahtera. The use of any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent.
CAN PAPERMARK ASSIST MY COMPANY WITH GIFT GIVING AND BULK ORDERS?
You are welcome to email email@example.com with the details of your event or bulk order and our team will respond to you shortly regarding your request.
THE PRODUCT I WANT TO ORDER IS OUT OF STOCK. HOW CAN I BE NOTIFIED IF/WHEN THE PRODUCT WILL BE BACK IN STOCK?
Please email firstname.lastname@example.org and kindly let us know what product you are interested in. Our team will be more than happy to pass along any information they have regarding stock, and if/when it will be back on our site.
WHAT ARE YOUR OPERATING HOURS?
Our amazing team is busy working hard assembling products, fulfilling orders, brainstorming new product ideas, and answering your questions Monday through Friday from 9am-6pm. We do not ship any orders on Saturdays or Sundays.
HOW CAN I FIND OUT THE STATUS OF MY ORDER?
Please email our customer care team at email@example.com and they will be happy to let you know the status of your order should you have any questions or concerns.
IS MY TRANSACTION SECURE?
We take the utmost care and concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using up to 256-bit SSL encryption technology to ensure your personal information (especially your name, address, and credit card number) stays out of the wrong hands and cannot be read or intercepted as it travels to our payment processing system.
WHY IS MY CARD BEING DECLINED WHEN I TRY TO PLACE AN ORDER?
This is likely happening because the billing address you are using does not match the billing address tied to your card. Please make sure to double check that the billing address is correct, and then try again. If you are still experiencing problems, you may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information.